Refund policy
We offer a 14-day return policy. This means you have 14 days after receiving your item to request a return.
To be eligible for a return, the item must be in the same condition in which you received it — unworn, unused, with tags attached, and in its original packaging. You will also need the receipt or other proof of purchase.
To initiate a return, you can contact us at info@ays-consulting.com. Please note that returns must be sent to the following address: AYS-Consulting, Hofmattenstrasse 1, 4914 Roggwil (BE), Switzerland.
If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.
If you have any questions about returns, you can contact us at any time at info@ays-consulting.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate and resolve the issue.
Exceptions / Non-returnable Items
Certain items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom-made products (e.g., special orders or personalized items), and personal care products (e.g., beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about a specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
Returning the item you received is the fastest way to get the item you want. Once the return is accepted, you can purchase the new item separately.
European Union – 14-Day Cooling-Off Period
Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As stated above, the item must be in the same condition in which you received it — unworn, unused, with tags attached, and in its original packaging. You will also need the receipt or other proof of purchase.
Refunds
We will notify you once we have received and inspected your return and let you know whether the refund has been approved or not. If approved, you will automatically receive a refund to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at info@ays-consulting.com.
We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.
To be eligible for a return, the item must be in the same condition in which you received it — unworn, unused, with tags attached, and in its original packaging. You will also need the receipt or other proof of purchase.
To initiate a return, you can contact us at info@ays-consulting.com. Please note that returns must be sent to the following address: AYS-Consulting, Hofmattenstrasse 1, 4914 Roggwil (BE), Switzerland.
If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.
If you have any questions about returns, you can contact us at any time at info@ays-consulting.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate and resolve the issue.
Exceptions / Non-returnable Items
Certain items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom-made products (e.g., special orders or personalized items), and personal care products (e.g., beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about a specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
Returning the item you received is the fastest way to get the item you want. Once the return is accepted, you can purchase the new item separately.
European Union – 14-Day Cooling-Off Period
Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As stated above, the item must be in the same condition in which you received it — unworn, unused, with tags attached, and in its original packaging. You will also need the receipt or other proof of purchase.
Refunds
We will notify you once we have received and inspected your return and let you know whether the refund has been approved or not. If approved, you will automatically receive a refund to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at info@ays-consulting.com.